We will work with you to get the case resolved in the fastest method. Please contact with us at first for more details. If product was received damaged or not as described, please send us some pictures or videos, so we could well understand your problem, then solve them for you ASAP.Besides, it's much helpful for us to claim with UPS, remind our related department to pay much more attention to packaging later on. If an item is received damaged, customer service must be contacted within 7 days of receiving your item. ECheck Issues: Payments via eCheck do not clear immediately. Usually you will wait 5-7 days after checkout for it to clear. The item "5-Pot Commercial Bain-Marie Buffet Food Warmer Steam Table" is in sale since Friday, July 20, 2018. This item is in the category "Business & Industrial\Restaurant & Food Service\Commercial Kitchen Equipment\Cooking & Warming Equipment\Food Warmers & Heat Lamps". The seller is "artdidinc" and is located in Hayward, California. This item can be shipped to United States.