It is impossible to address issues if we do not know about them! Faction is our ultimate goal. We work hard to earn your trust and future business. A If you receive a defective item, you may return it or ask for a discount. Due to time zones, our reply to your questions may not be immediately.If it's non-workdays, please kindly be patient and wait till Monday. The item "210L 2 Pan Commercial Electric Food Warmer Buffet Countertop Table Steamer 110V" is in sale since Monday, January 11, 2021. This item is in the category "Business & Industrial\Restaurant & Food Service\Commercial Kitchen Equipment\Food Holding & Warming Equipment\Countertop Food Warmers". The seller is "optbestoffer" and is located in Chino, California. This item can be shipped to United States.